Service and producer support Elsta, Wieliczka

Scope of the project

Elsta Sp. z o. o. designs, manufactures, supplies and maintains power equipment for the power industry, mining, metallurgy, industrial plants and environmental protection facilities. Service contracts signed by the company cover both the devices produced by the company and delivered from other manufacturers. The Service and Trade Center deals with service activities throughout Poland and abroad. The team carries out service works and annual inspections. In order to facilitate and organize the service work, the AMAGE system was implemented in the team in the scope of control works and service activities. Through the dedicated customer portal, these data are made available to customers in real time.


  • Over 10,000 devices in the database operated by the Service
  • Over half a thousand service requests fully handled by the systemInspections and control cards for devices, annual and periodic inspections in the number of over 5,000
  • Over 800 customers with service and sales history
services request
inspection and reviews

Challenges and issues

  • Implementation of service requests with full information flow from the client to the implementation teams
  • Requirement to provide detailed service protocols for customers after completion of the work
  • Works performed at the customer's premises and at the service center
  • The combination of service activities with the recording of control works
  • Performing annual inspections at customer sites on requestWork in areas with difficult access to the ICT / cellular network
  • Providing customers with data about the work carried out on an ongoing basis


AMAGE Desktop/Web
Central application for managing the work performed. Prioritizing activities, assigning employees, setting schedules. Analysis of the activities performed.
Mobile application with the ability to work offline. Performing all service and control works using mobile devices. Photos, electronic signatures.
Portal Klienta
Providing some of the information generated by the system to the client. Form of access through a browser and mobile devices. Providing information about products in the system, work carried out on service requests. Enabling clients to actively participate in all processes.


  • Integrated system that supports service events, inspections, and control works
  • Providing the customer with information about the ongoing service work and details of devices through a user-friendly Customer Portal
  • Conducting service requests and detailed protocols of work carried out on mobile devices also offline
  • An extensive system for a stationary service station at the company's headquarters to quickly perform all control work
  • Enabling the implementation of complex control works during annual inspections at clients' plants
  • Automation of work, notifications and generation of reports with photo documentation


After a year of working with the system, we realized that implementing such a solution is a never-ending process. Currently, we cannot imagine working without the AMAGE system and we still have new ideas on how to use it better. Amage Systems is the owner of the system and gladly supplements its application with new, useful functions. Thanks to this, the system is alive and supports our work better and better. Our customers are also beginning to appreciate our portal "Elsta24", through which we provide them with information about products and enable the registration of service requests and monitoring of their implementation.

Michał Michulec

Director of the Service and Trade Center