Privacy Policy and Cookies Policy
AMAGE Systems Sp. z o.o.


General information

In order to implement the principle of lawful, reliable and transparent processing of your personal data when using our services, we adopt a document called the Privacy Policy and Cookies Policy (hereinafter referred to as the "Privacy Policy"). The Privacy Policy defines how we care for your personal data and your rights. In the content of this document, we would like to inform you about the type of data collected by AMAGE Systems Sp. z o.o. based in Krakow (ul. Kordiana 50A / 23, 30-653 Kraków) information in connection with the use of the Website and the AMAGE software suite and explain how this information is used. We also inform you that the Website contains links to external websites that are not covered by this Privacy Policy. This means that through a link on our Website, you will be redirected to an external website for which AMAGE Systems is not responsible, and in particular is not responsible for the principles of collecting and processing information about users using these external websites. By using the Website, the user agrees to the terms and conditions set out in this Privacy Policy.


Amage Systems, we, our - AMAGE Systems Sp. z o.o. based in Kraków (ul. Kordiana 50A / 23 30-653 Kraków). Amage Systems offers services in the form of SaaS (Software as a Service) and On-Premises. For SaaS services, Amage Systems manages servers and databases which are under the administrative responsibility of Amage Systems. In the case of On-Premises services, servers and databases are located at the customer of Amage Systems and managed by Amage Systems.

GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (general regulation on the protection of data).

Website - a website belonging to Amage Systems, under which Amage Systems provides its services at: and the Amage Shell application, which is an application dedicated to mobile devices, whose task is to display information from the System Amage. The application does not contain internal logic and databases that store user data.

Amage System - technical and ICT infrastructure operating 24 hours a day, software for the implementation of services offered by Amage Systems.

Helpdesk - a web application available on the Website, through which selected employees of entities using the Amage System registered by us can make service cases. Helpdesk is an external application provided by Atlassian ( JIRA Service Desk), hosted on Atlassian servers.

Personal data controller

The administrator of personal data of users provided in connection with the use of the Website and the Amage System is AMAGE Systems Sp. z o.o. based in Kraków (ul. Kordiana 50A / 23 30-653 Kraków).

Collection and processing of personal data

As is the case with most websites, the following data is routinely collected when visiting our website: name of the operator (IP address, anonymously), website from which our website was accessed, subpages visited on the website , browser type and date and duration of the visit. This information is subject to anonymous evaluation and cannot be used to identify visitors to the Website. The collected information is used only to improve the attractiveness and functionality of the Website. To this end, we have taken the necessary technical and organizational steps to ensure compliance with the provisions on the protection of data privacy. Merely viewing the content of the Website does not require the user to provide his personal data.

Personal data is processed on the basis of the consent expressed by the user to whom the personal data relates and in cases where the law authorizes Amage Systems, as the data controller, to process the user's personal data.

The user's consent to the processing of their personal data takes place in particular by checking the indicated box during the procedure aimed at enabling the user to use selected functionalities of the Website, Amage System and Helpdesk.

Amage Systems does not disclose the collected data to third parties, unless after obtaining the prior express consent of the data subject or if the obligation to provide personal data results from legal provisions. Amage Systems, as the administrator of personal data, may entrust another entity, under a written contract, with the processing of personal data.

The use of some functionalities of the Website, Amage System and Helpdesk may be preceded by a registration process, which may involve the provision of personal data by the user. In this case, failure to provide personal data by the user may limit the use of certain functionalities.

Amage Systems may collect and process user data in the form of first and last name and e-mail address and possibly other data provided voluntarily by the user for the purpose of sending an inquiry or using the Helpdesk functionality and the Amage System. In this case, providing personal data is voluntary, but it is necessary to answer the question, submit a request in the Helpdesk application, use the Amage System. By providing personal data, the user agrees to the processing of personal data only for the purpose of making a return contact and answering the question, or permanent contact in connection with the service request. If we receive personal data, we store the received data securely. Only persons with special rights to access this personal data will have access to the user's personal data. The recipients of clients' personal data may be:

a) Atlassian as a supplier of technical and ICT infrastructure, software,

b) other entities acting on our behalf that provide and support Amage Systems. In the case of entities providing services to Amage Systems (i.e. acting on its behalf and on its behalf), Amage Systems will conclude a data processing agreement, and the data will be entrusted only to entities that guarantee an appropriate level of security of the entrusted personal data.

The user has the right to access their data, the right to request their rectification and the right to request their removal, the right to limit processing, transfer, object to data processing and the right to withdraw consent to data processing, subject to the principles resulting from the provisions on the protection of personal data.

Personal data received in the contact form and at the Helpdesk will be processed only for the period necessary to achieve the purpose for which they were made available or resulting from obligations imposed by law. When data storage is no longer needed, it will be deleted or anonymized in a safe and permanent manner, or access to it will be blocked to the extent required by the relevant provisions on personal data retention. We make every effort to ensure the security of your personal data. The website uses encrypted data transmission (SSL), which ensures the protection of data that identifies you and significantly makes it difficult for unauthorized systems or persons to intercept access to your data.


When you visit our Website, we may send cookies to your computer or device that you use. We use cookies to remember your preferences and to learn about the way you use the Website. Cookies are used to identify the user and correctly assign them historical data collected during previous visits to the website. We use both temporary (for one session) and permanent cookies. You can delete cookies from your browser at any time or block cookies from being placed on your device, but this may affect the functioning of our website or even block it. Cookies are not used by Amage Systems for advertising purposes.

Cookies and personal data provided by users of the Website and the Amage System may also be processed by partners cooperating with Amage Systems. The recipient of the information will be Atlassian, the Helpdesk application provider, whose privacy policy can be found at

Google Analytics

Although Amage Systems does not use Flash cookies, some third party service providers, such as Google Analytics, may use Flash cookies through our Site. Cookies are stored on the user's computer and make it possible to analyze the way the website is used by the user. The IP address provided by your browser as part of Google Analytics is not combined with other Google data. Through the appropriate configuration of your browser, you can prevent the storage of cookies at any time (disable the collection of cookies and their deletion). Some features of our Website may not work if you disable the use of cookies. It is still possible to disable analysis by Google Analytics by enabling the opt-out-cookies function. You can prevent the collection of data collected in cookies and regarding the use of the Website (including your IP address) by Google, as well as the processing of this data by Google by downloading and installing an appropriate browser plug-in.

Final Provisions

In case of any problems, questions or suggestions regarding the information presented on the Website, as well as questions regarding the protection of personal data, please contact us in the following way:

e-mail contact at;
written contact via traditional mail to the address of AMAGE Systems Sp. z o.o. based in Kraków (ul. Kordiana 50A / 23 30-653 Kraków).

We will try to clarify any doubts. We would also like to inform you that each user has the right to lodge a complaint with the supervisory body, i.e. the President of the Personal Data Protection Office, in matters related to the protection of personal data.