Support

Remote support

We offer the opportunity to support our clients in the event of problems with the application, potential errors or integration with external systems. To use the support line, you must have an active SaaS Lite service or an active service contract. Take advantage of the contact options described here as well as helpdesk support and documentation access. Remote support software is described below.

On-site support

During active service contracts, we offer support to our clients on site - on the construction site, in the production plant. Contact us to set deadlines and scope of implementation / support.

NOTIFICATIONIn order to access the support service, you must have an active Lite service or an active support contract

Contact and support hours

Access support on business days: 8:00-16:00

Email(*): support@amagesystems.pl

EMAIL accessEmail access via support@amagesystems.pl is only possible for persons registered as a service contact in a given company. Other emails will be ignored. If you need to contact us in this case, use the main contact channel available in the main menu

Helpdesk

We provide a Helpdesk system for registered customer users for ongoing support and monitoring the progress of service work and support requests.

The system is available both through a web browser and via email communication. This makes it easier to report and track the progress of our support team.

Helpdesk system login

Documentation

Registered users of the system, in addition to access to the context help of a given application available directly inside the application, receive access to the help portal, which contains user instructions for all applications, guides on individual modules and system functions, and examples of their use to solve individual use cases. The system configuration and administration section is available for administrators and the interface API documentation for programmers and detailed guidelines for designing and using own reports.

Documentation access

Remote support

In cases where remote access to the user's computer is necessary - for diagnostics or remote support, we use two leading solutions enabling remote teleconferencing and sharing the user's desktop.

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