Elsta Sp. z o. o. designs, manufactures, supplies and maintains power equipment for the power industry, mining, metallurgy, industrial plants and environmental protection facilities. Service contracts signed by the company cover both the devices produced by the company and delivered from other manufacturers. In order to improve the quality of services provided and build a competitive advantage, the company decided to implement the AMAGE system. From April 2016, all devices delivered to customers are marked with 2D codes and saved together with digital technical documentation in the AMAGE database. This database is supplemented in the service center with the remaining serviced devices and made available to interested customers. This solution aims to support Elsta in managing its own products and to make a qualitative leap in the organization of service work and communication with customers. An important issue was to improve cooperation with clients in the planning and execution of comprehensive annual inspections.